Product & Sustainability
What are Plume ponchos made of?
Our ponchos are made from 100% recycled polyester derived from post-consumer plastic bottles. They're lightweight, breathable, and built to last.
Why choose recycled polyester at all?
Yes, our ponchos have a 10,000mm waterproof rating with fully taped seams, ensuring you stay dry even in heavy downpours.
Do you use PFC-free coatings?
Absolutely. We use eco-friendly, PFC-free water repellents that are safe for both you and the environment.
Why choose recycled polyester at all?
Recycled polyester reduces dependency on fossil fuels, saves energy, and helps divert plastic waste from landfills.
Sizing & Fit
How do I choose the right size?
Refer to our detailed size chart available on each product page for accurate measurements.
Do your products fit true to size?
Yes, unless stated otherwise. If a product runs large or small, we’ll mention it in the product description.
Care & Repair
How should I wash the product?
We recommend handwashing or machine-washing on a gentle cycle with cold water and mild detergent.
Do you offer repair services?
Yes, we offer complimentary repair services within the first year of purchase. Contact support for help.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, UPI, and other major digital wallets.
Can I change my order after placing it?
Unfortunately, once an order is placed, it cannot be modified. You can cancel and reorder if needed.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days and delivered within 5–7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries. Shipping times and costs vary by region.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I exchange a product?
Submit an exchange request via our Returns Portal, and follow the instructions provided.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes, we offer competitive wholesale rates for approved partners. Contact our sales team for access.
How can I collaborate with your brand?
We love partnering with like-minded brands and creators. Email us at collabs@example.com to start a conversation.
